I decided to upgrade to fibre when it arrived in around March this year.
Was clearly told on the call that my package would be the same for TV if I moved this to EE too at the same time.
It then turns out that I was mis-sold the TV package as I have lost Now TV movies and now have netflix with adverts, whereas before I had no adverts.
The sales person also mis-sold me an extra sim card which I have had compensation for.
It has now been 5 weeks and I have had to chase up again.
Does anyone know which of the two ombudsman services I need to go to on a TV complaint?
