No idea as i can’t get past the first advisor I speak to. Was told yesterday i would be put through to a manager and then told i couldnt and to accept revised offer or would have to leave!!!
I asked to be put through to complaints team and was told i could only speak to a manager but after being on hold for ages the advisor came back to say no and that they would not be changing their stance. I havent gone into the full details here of what has taken place but many regulations have been broken, including failure to issue a deadlock letter and only close the case by text so the Comms Ombudsman can now take this matter up.
Once they have dealt with this, i cant wait to get away from EE, huge mistake moving over from my other provider, but when you’re lied to over the phone, believing you’re getting a great package, only to find you haven’t upon installation and nothing is as promised, I can see why so many consumers are now in this awful predicament. Truly disgraceful
