code Yvm102

[Lee14801]

Is just me but every time I turn on my pro box I get code Yvm102 or 105 

[DarrenDev]

If you connect it in the same way then it's almost certainly not going to help - there's no reason to suspect the box is faulty.  Could you please confirm exactly how it is connected?

[Lee14801]

Because it worked fine over Wi-Fi in the bedroom, all the tiles come up and I don’t have a problem logging in Spoke to some guy from technical yesterday and even he thinks it’s the box so they’ve sent out it should be here in the next couple of hours fingers crossed

[DarrenDev]

... and still you haven't answered my question about how it's connected.  The one upstairs is connected over WiFi - if you disconnected the ethernet cable from the TV Box Pro, you may find it also works fine.  The issue is with the connection.

[Lee14801]

misunderstanding? Downstairs box connected straight into Ethernet at cable Upstairs box Wi-Fi, both was brand-new 

[Lee14801]

I understand what you’re trying to say now that you think it’s a connection issue, but if that was the case surely all my Alexis mobile phones smart clocks smart heating would all go off-line and I know with my central heating if it’s a connection issue with my Wi-Fi e.g. any type of Internet it has to be rebooted and started again and I’ve not suffered this at all. I must admit I am starting to think is it something to do with the recommended settings on the box, leaving the box in maximum power mode and not turning it down to the recommended 

[Midnight_Voice]

@Lee14801 

Simple test to confirm or eliminate @DarrenDev‘s hypothesis:-

Disconnect Ethernet cable from Pro box.

In Settings, reconnect Pro box over WiFi.

Use box, see if issues continue or not.

[DarrenDev]

I'm not referring to your internet connection - I mean specifically the connection between that TV Box and your internet router.  If they're connected directly with an ethernet cable and nothing else (no powerline adapters, no switches, no household internal wiring), then the only thing I would recommend trying would be a replacement ethernet cable or switching to WiFi.  After changing that, I would then try a factory reset of the TV Box.  The final test would then be to replace the TV Box, after exhausting everything else.

[Coully69]

Darren

ive got 2 boxes that are new out of the box that won’t reconnect although I have 320mb in the room.

Surely I won’t have to wait for the update, this can’t be the only fox 

[DarrenDev]

@Coully69 if your boxes don't connect after being rebooted then your issue isn't the known one we're working on.

Have they ever worked, from the position they're currently located?

[Dave420g]

I am new to EE TV and am also getting disconnection issues. The main TV box is connected to the router via the ethernet cable supplied with the equipment, the mini is connected via WiFi.

I have had several disconnection events, and yes a power reset resolves it but I lose any recordings planned until I do that reset ( really annoyingly it failed to record the F1 Grand Prix yesterday)

This cannot be a wifi reception issue as I am connected via ethernet.

Please explain what is going on and when a patch is going to be deployed.