Yvm302

[davegeo1]

Keep getting YVM302 error message. Do EE take no responsibility for the aerial not working?

[Chris_B]

@davegeo1  if it’s your aerial that’s given you a problem then no EE don’t take responsibility for your aerial.  If it’s the box that has the issue then yes they will. 

[Chris_B]

@davegeo1  

error code YVM302, YVM305

Follow these steps to try and fix these YVM errors:

1. For the best possible reception and TV channels make sure your TV aerial cable is directly connected to the 'RF IN' socket on the TV box
2. Now scan for channels. To do this, press the Home (or YouView) button, then go to Settings > TV Channels > Retune Channels and press OK
3. All your channel information should now be available
4. If you're having TV reception quality issues and you need a TV aerial, we recommend that you have your aerial installed by a professional. BT have teamed up with TSG, an aerial specialist, who offer aerial installation for £60. TSG can be contacted between 9am to 5pm, Monday to Friday, on 0844 247 0024

[zulu17]

I  think the TSG aerial  installation service may be restricted to BT broadband EETV customers as I don't see the service listed as an option on EE.  This is I think because EE range of boxes can or do receive freetoair channels in Ipmode.

[Midnight_Voice]

@zulu17 

Does not compute. IP Mode is not a substitute for a non-working aerial connection, and EETV would get short shrift if they suggested to me that it was.

It may well be, though, that EE and TSG never came to an agreement, or this service was something EE never wanted to continue.

But that’s a phone number for TSG, and anyone can ring it, and at least see if they can get the £60 offer, even though they are with EE.

[zulu17]

@Midnight_Voice  Actually the BT aerial installation offer is priced at £30 details as shown in current tariff guides (images may need approval  before  being viewable) but not appearing available in  EE’s . Also there was a discussion last year 

https://community.bt.com/t5/EE-TV-YouView/Ee-tv-aerial-installation/td-p/2340391

where EE were advising customers that subsidised aerial installations were not being provided.

BT tariff guide March 2025EE tariff guide March 2025

[Midnight_Voice]

@zulu17 

Thanks for that. Yes, if BT charge £30, that’s subsidised, and it may be a simple commercial decision by EE not to follow suit. I still imagine that if you are with EE and you ring TSG about an aerial installation, they will talk to you.

On a separate note, those Set-Top Box Terms now say ‘pay for’ which I think could lead people to argue that this means you gain ownership, not previously the case.

[zulu17]

@Midnight_Voice  

I would have thought that  any call made  direct to  TSG  or any other aerial installers and any orders for aerials made would be a direct contract with that supplier and not involve EE. 

BT have  TV Aerial  installation  as one of their Value Added Services whereby I would expect based upon reading the terms and conditions that it is ordered via BT CS and a charge for the standard product included with your BT bill ,  anything outside of the standard product included would be a separate contract with TSG. 

EE representatives should be able to clarify what the EE position is.