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TV package upgrade time?

BigRoj
Visitor

I spoke with an advisor yesterday to request upgrade from big sport to full works pakage.  This does not seem to have happened yet and i have had no comms about it.  He also moved mevfrom bt broadband to ee broadband in the process so not sure but i assume thos is now EEs role.  How long does this take and should o have had emails by now?

1 REPLY 1
Lesley_W
EE Community Support Team

Hi @BigRoj 

Welcome to our community.

A move from BT to EE wouldn't be instant. You should have received a confirmation email with a date that this would change. Have you checked your junk/spam folder to see if something may have went in there?

Lesley