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Why is EE TV so crap?

WR2016
Visitor

I’ve changed over to EETV from Sky and the box is meant to connect to my EE Broadband by WiFi, the majority of the time it doesn’t connect and the apps don’t work. Is there a way to turn the box on to ensure it connects immediately? 

5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

@WR2016  Is the to box  within 5 meters of the router ? 

Internet  Mode

This is available for the TV Box Pro and TV Box Mini. TV picture quality relies on your broadband speed. You must have a Smart Hub within 5 metres of your TV box if connecting via WiFi.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Eetvisrubbish
Visitor

I solved this issue, it was fairly straight forward. Just go on line and subscribe to a sky tv package, I have no further issues. Problem solved.

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@WR2016 wrote:

I’ve changed over to EETV from Sky and the box is meant to connect to my EE Broadband by WiFi, the majority of the time it doesn’t connect and the apps don’t work. Is there a way to turn the box on to ensure it connects immediately? 


Nope, although I haven’t really had this problem.

Connecting via Ethernet would likely solve this if feasible, or changing the power mode in the settings to “Always Ready” may help but will use more power obviously.

@Eetvisrubbish 

With Sky, your box may not keep going down, but your bank balance certainly will 😛

*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*
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Based on the recent performance of Glass and Stream, I’m not sure that is entirely accurate!