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Why does EETV app it not let me watch anything?

Brooster66
Explorer

‎10-04-2025 04:25 PM

I have the EE TV app and I see you can watch NOW channel on it but nothing shows up on the screen. It also says I'm not watching any channels at all on continue watching. Can you watch anything on this app apart from the few sports channels and rental programs. Any help appreciated.

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎10-04-2025 08:27 PM

@Brooster66  Has your now tv account been setup?  Have you checked your account info on broadband? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Brooster66
Explorer
In response to Chris_B

‎10-04-2025 10:39 PM

Hi, I believe so, I can watch on EE box but nothing registers on app
Sent from my iPad
0 Helpful
Matt_124
Star Contributor
Star Contributor

‎10-04-2025 11:30 PM - edited ‎10-04-2025 11:30 PM

What device are you trying to watch on? NOW Channels are unavailable through the EETV app unless running on an EETV supplied Apple TV 4K.

You can instead download the NOW TV app and use that to watch your Subscription channels on other devices.