We have switched from BT to EE and cannot get Netflix or Amazon Prime to work.

[Naannynia]

Prime will start up then say there’s a HDMi cable issue and to try another cable and Netflix just keeps saying  we are having trouble playing this title try another. I’ve just had a 2 hour conversation with EE via phone call and they suggested put the tov box back to factory setting and try again but it’s still not working. Everything else’s is working fine. I’m sorry I switched now!

[Midnight_Voice]

@Naannynia 

Did you try another HDMI  cable?

Or at least make sure that the one you are using is properly seated at both ends, and running in free air, not in close proximity to any other cable, HDMI or not, that may be causing it interference?

Possibly try a different HDMI port on the TV?

Sometimes, HDMI cable problems can be remedied by ensuring you make a ‘cold’ connection; power off both the TV box and the TV at the mains, wait two minutes, plug the HDM I cable in while both devices are off.

Then power up the TV and let it settle, followed by powering up the TV box and letting that settle, and only then trying Prime and Netflix again.

[Weerab2024]

@Naannynia are you getting a specific error message with a reference number at the start of the error?

If so, what is the reference number?

[Naannynia]

I’ve got Netflix to work, my mum has put her emails address in as .co.uk instead of  .com

bit with the Amazon prime, I’ve taken the HDMi cable out and done as you said but it’s still saying it’s the cable that’s the issue. 

[Weerab2024]

What's the wording of the error with the hdmi cable?