The EE Community

EE fibre speed below what it should be

Hi, I just did a speed test and it shows 57Mbps when it's usually 150 or above and the guaranteed speed is 100mbps.I used the EE broadband checker and the hub was restarted, as the diagnostic said my broadband home connection could be improved.For c...

APP NOT Working and website givining errot

Having received a message and email saying my EE bill was ready I tried to see the bill. The Android app opens with Account closed and clicking on bills takes me to help pages. The website just gives a 'something' gone wrong' error when I try to acce...

my phone is normally off as I only use it for OTPs

I've been having the same problem for a while and my phone is normally off as I only use it for OTPs (it's a Nokia 1650 from 2008).

EE Texts arriving hours too late

HiWhy are text messages arriving hours after they have been sent. ??Often I am awaiting a Pass Code or Key to get into Banking Apps or Government Gateways. These codes are only usable for a short period.Gov.UK sent me a code at 11.45 - it is now 12.0...

No confirmation email

I've pre-ordered the Switch 2 and have an order number, but never received a confirmation email. Is this normal?

How are you supposed to activate sim on unactivated phone?

Traded in my iphone 14 for iphone 16 in store. Got given a new sim card as i had a esim in my 14?Got home switched on new 16 went through the steps to get to the sign into icloud.....but i cant get 2fa code - locked out for 24 hours. Now its been 24 ...

Roaming

We regularly spend 3 months a year in France ….our last visit in the autumn of 24 when as before we were able to purchase a monthly pass ….WITHOUT  warning we can only now purchase  weekly passes which is little less than the daily charge. ….this is ...

Not received Apple One activation link...!