Update on EETV EPG problems

[zulu17]

Any update please on when the EPG guide used by EETV boxes and the EETV app will become reliable. Several glaring errors with several of the Sky Sports channels yesterday.

[DarrenDev]

No update other than that the team have it as their number 1 priority - there are calls and reviews on a daily basis, and every error is flagged for explanation by our suppliers.

I understand the inconvenience it's causing you, and can only apologise - it's having major impact on our systems too, so we're just as keen as you are to make sure it's sorted ASAP.

[DarrenDev]

Latest update is that the cause is known, and plans are in place with our suppliers to upgrade their systems in a phased approach.  This will take a few weeks, with incremental improvements being seen as they go.

Until the upgrades are complete, systems are being closely monitored and errors being manually fixed as quick as possible.

[zulu17]

There is also a current issue with the TNT Sport Ultimate  channel EPG 433/465 as No information available seems to displayed after today. There are several upcoming football and rugby games that I would expect to appear in the schedule  starting with Newcastle v Barcelona  (discovery + does indicate an UHD stream is available)..

[DarrenDev]

We've been informed that major update took place yesterday, which has resulted in a 75% reduction in errors.  Our overnight tests confirm a significant improvement in data quality for the next 7 days.

Work continues to improve the rest ...

[zulu17]

Thanks for the update - certainly most of the EPG entries are in a more readable English format so on the surface significant corrections have occured.