Unavailable apps

[Gillai]

Our Home Screen is not displaying apps & is saying they’re unavailable. 

Tried rebooting the box & the hub but nothing has helped. 

any suggestions please .?

[-Luke-]

Which EE tV box do you have?

Which display of apps are you referring to?  Those that can appear near the top under the synopsis? Or those further down on the Apps row?

If you go into the Apps screen are they also missing from there?

On the home screen is anything else missing?

[Jota88]

Mines is the same Fi I renewed  my contract I do it with the box But I also need to turn TV  off at wall for 2 Seconds 

[Peter_W]

Welcome to the Community, @Jota88 

Could you please describe exactly what's been happening here?

Has this only been an issue since an upgrade, or has it been going on for a while?

Does it rectify itself after a reboot too?

Peter

[Hocall1975]

Getting no app coming up, rebooted box and modem. Tried another HDMI cable as well. Only get live tv.

[Michael_D · Accepted solution]

Hi @Hocall1975 

Thanks for coming to the community.

Please try to do a factory reset of the box to see if that helps. If it doesn't, I'd recommend giving our tech guides a call so they can look into this further for you.

Michael