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Unable to view tv channels. Getting error code IPC6023

richarkev
Investigator
Investigator

‎13-10-2024 09:38 PM

I can access applications but cannot connect to live channels. Eg I can watch live tv through iPlayer but not through the guide. I have rebooted smart hub and the ee router but still the same. It’s on both smart hubs and one is in the same room as the router. Help

0 Helpful
6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

‎13-10-2024 09:44 PM

This has been reported here a few times before. .See if https://community.ee.co.uk/t5/TV/Error-code-IPC6023/td-p/1382919 is of any help.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
DarrenDev
Ace Contributor
Ace Contributor

‎14-10-2024 04:18 PM

I can see your TV Box is connected using Wifi and isn't receiving the multicast signal needed to enable the channels.

You appear to have an Eero wifi system in your house @richarkev.  Is the TV Box connected to the Eero or to your EE hub?  If connected directly to the EE hub then you'll need to contact the helpdesk and get it raised as a fault I'm afraid.  If connected to Eero, please try connecting to the EE hub instead.

richarkev
Investigator
Investigator
In response to DarrenDev

‎14-10-2024 07:06 PM

Connecting it to the EE Box worked thank you
0 Helpful
voipon1
Investigator
Investigator
In response to DarrenDev

‎29-10-2024 08:17 PM

It would be wise to advise customers facing this problem not to use the same SSID on any WiFi repeaters to ensure that the TV boxes will only connect to the EE hub. The TV boxes are extremely picky about the WiFi devices they decide to work with even when everything else in the network is perfectly happy with the multicast packets routed by non EE kit.

0 Helpful
DarrenDev
Ace Contributor
Ace Contributor
In response to voipon1

‎29-10-2024 08:54 PM

You have other multicast streams coming into your home @voipon1 ?

0 Helpful
voipon1
Investigator
Investigator
In response to DarrenDev

‎29-10-2024 09:06 PM

Yes, I generate my own UDP.  I did isolate my lab network to see if that would clear the problem but to no avail.

0 Helpful