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Unable to change TV package

hobbitbrain
Contributor
Contributor

‎19-06-2024 07:16 PM

Just over a month ago when the football season ended, I asked to change my TV package from Sport to Entertainment. No change has been made and after multiple phone calls I was told that there is problem preventing customers from making TV channel changes. It also seems that nobody knows when the problem will be resolved. Now that I know that there is a system wide problem, I won’t waste my time calling 150 again. It may soon be time to see if I can cancel and go to another provider.

0 Helpful
12 REPLIES 12
nocternus
Established Contributor
Established Contributor
In response to qucharsky

‎03-02-2025 03:22 AM

Did you get any joy?

0 Helpful
qucharsky
Established Contributor
Established Contributor
In response to nocternus

‎03-02-2025 05:01 AM

They finally cancelled my TV package completely and without penalty. Also credited me for the months I couldn’t change it. So result in some ways…

catfergusson
Investigator
Investigator

‎14-02-2025 08:15 PM

Similar issue for me… but they do take me through the whole procedure, make me sign a contract listen to 10 minutes of Ts and Cs… just to find that they have made no changes and continue to charge me for the full works…. Twice now

Strange how the upgrade went without a hitch!

0 Helpful