Unable to activate Discovery+

[Slaters1208]

I’m new to EE Broadband after moving from BT after having my EE mobile for a few years. I received a welcome email with a link for activating Discovery+ as I’m told I need that to be able to watch TNT Sport via my Sky Box. The link is dead and doesn’t work to activate anything. Help!!!!

[Midnight_Voice · Accepted solution]

@Slaters1208 

You will need to call EE to get this resolved.

Contact details here:-

https://ee.co.uk/help/contact-ee/technical-support/ee-tv

[Slaters1208]

Thanks. I did that whilst typing the question here. The link from my original welcome order email never worked but went through a few steps whilst on phone and apparently there’s an issue. Great but keep missing football games on a service I’m paying for which ain’t impressive. 

[Leanne_T]

Hi @Slaters1208 

Thanks for coming back and letting us know. 

When you spoke to the technical support guide did they let you know what is needed to get this sorted? 

Leanne.

[Midnight_Voice]

https://ee.co.uk/help/contact-ee/technical-support/ee-tv

It’s weird that the telephone numbers disappear when you look at that screen out of hours.

People might want to make a note of them to call when the service is available again 😢

[NotHappy1231]

Come on EE !!!!

I've just moved to EE Broadband, which includes DISCOVERY+ 

So where is it ??

I'm guessing a refund will be credited ?? 

[Midnight_Voice]

@NotHappy1231 

You have to activate it for yourself.

My EE/Plans & Subscriptions/TV & Sport

[Leanne_T]

Hi there @NotHappy1231 

Thanks for coming to the community 🙂

The discovery+ on EE page had information and a link to get set up with discovery+. 

Let us know how you get on. 

Leanne. 

[NotHappy1231]

Hahahaha, that’s the issue

The LINK doesn’t work !!

Read other posts regarding the same !!

NotHappy1231

[Leanne_T]

Morning @NotHappy1231 

Thanks for coming back to me. 

What happens when you try and activate discovery+?

How long ago did your broadband and EE TV get connected? 

Leanne 🙂