Unable to access all of Discovery+

[G4EE]

Hi,

I've been trying to resolve this problem directly with Discovery+ and got nowhere, so am hoping EE ( or should I say the EE Community ) can help me. 

As part of my EE mobile phone package I am entitled to choose one Inclusive Extra each month. I have chosen the 'TNT Sports on Discovery+ - which specifically also covers 'Discovery+ Premium'. 

However, whilst I am able to watch Discovery+ on both the mobile app and via Sky,  a lot of content cannot be accessed - despite the inclusive extra stating that it includes 'Discovery+ Premium' ( which should mean that all content is accessible ).

Has anyone else had this problem and found a solution? Trying to get a clear answer from Discovery+ has been like pulling teeth, so I had hoped that EE might help - but without a direct email address I am relying on the community forum for guidance. 

Thanks in advance for any help offered.  

[Lesley_W]

Hi @G4EE 

Thanks for coming to our community.

What kind of content are you unable to access, is there any error you get when trying?

Lesley

[G4EE]

Hi Lesley,

Thanks for the reply. No, I don’t get an error, just a message stating ‘Upgrade your pass to start watching’ - this would be for content such as ‘100 Days Wild’ and ‘Vinny Jones in the Country’. This is despite the add on clearly stating that it allows ‘access to Discovery+ Premium worth £20’.

Thanks for any help you can offer.

[G4EE]

Hi Lesley,

Thanks for your previous reply, but I've not received any subsequent guidance on resolving my outstanding issue with accessing Discovery+ - are you able to provide an email address for EE's technical support? I am not sure how else the matter can be resolved if no-one on the Community Forum is able to help. 

[Lesley_W]

So sorry for the delay in replying @G4EE 

Here on the forum we don't have access to accounts but our team over the phone should be able to get a resolution for you or log a complaint for investigation if not. You can see how to contact them here Contact Us To Request Technical Support for Mobile Phone | EE.

Lesley