Trying to activate Discovery

[Minkey1]

Morning all.

Trying to activate Discovery within my TV plan. Never bothered before but there’s a Salvage Hunter episode from this morning I want to re-watch. 

Doesn't work via the app or via a browser.

Any ideas, or do I just have to wait whilst EE pulls its finger out?

EDIT:

Realised if I turn the box on (we never use it) I could go backwards in the guide. Had to do a Discovery sign-in rigmarole but now got it playing. Does this mean I’ve activated it via a different route?

 

 

[Weerab2024]

Not sure if it's something to do with the impending HBO Max launch but I thought if you had Discovery plus already as an existing subscriber you'd still get that existing access after the launch.

[DarrenDev]

@Minkey1 your discovery+ account was activated in October 2024, so it won't allow you to activate again.  If you're not sure what email address you used for it, you can email eetvsupport@ee.co.uk for it to be cancelled so that you can activate again.

@Weerab2024 activation continues to be available until March 26th.

[Minkey1]

@DarrenDev 

Thanks Darren. I’ve used the same (and only) email for the last decade.

It’s totally feasible that I’d already activated it and forgotten, but if I had, why does the app tell me now that Discovery needs activating?

 

[DarrenDev]

Sounds like the systems have become out of sync.

I've cancelled your existing activation - please give it another go.

[Minkey1]

@DarrenDev 

Thanks for that Darren, but since my last post I tried it via the QR code malarkey on the Pro box, my TV, and my Apple TV, and all now work fine with Discovery. Should have updated earlier, apologies.  Bit hesitant to risk jiggering it up. Should I leave well alone and forget what the app says 🤔

[DarrenDev]

That's unfortunate - I'm afraid your account is going to stop working very shortly! When it does, you should be able to activate it again.