Television sound and vision problems

[Aled404]

Since changing to EE from BT, I'm getting sound and vision problems on my Sony television.  I will be watching BBC Tv and suddenly my sound will begin to crackle and my picture will go off for a second and when it comes back, there is a delay between their lips and the corresponding sound.  I am also getting intermittent sound on Netflix and other channels such as Amazon Prime.

This has only started to happen since my broadband was changed from BT to EE.

[Midnight_Voice]

@Aled404 

Watching BBC TV how?

If this is broadcast TV down an aerial to your TV, the broadband doesn’t come into it.

Even if it’s broadcast TV via an EETV box, the broadband hardly comes into it.

But perhaps this is BBC TV from an EETV device in IP Mode?

Either way, there is at least a possibility that the Sony TV has gone wrong recently, and the broadband is blameless.

(Post hoc ergo propter hoc - the ‘after, therefore because of’ possible fallacy).

Can you try a different TV, or if not, try a Factory Reset on the Sony TV? That’s always Sony Support’s first step in these cases.