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Television package complaint

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Boristherymer
Visitor

‎12-06-2025 08:28 PM - last edited on ‎13-06-2025 09:05 AM by

I have just joined EE and can say that I have never come across a company more difficult to deal with. First of all I was given the the wrong information about the cost of my television package. When I telephoned to complain I was told they would call me back at 09.30 the next day, which they didn't. There was no notes made on my account to show I had complained. When I phoned again they said they would send a pin number to get me to where I needed to go it came to my scam in box so I couldn't use it they said they had sent me a second but I couldn't find it. 

[Mod edit - added title]

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Michael_D
EE Community Support Team

‎13-06-2025 09:08 AM

Hi @Boristherymer 

Welcome to the community.

I'm sorry to hear that you have had this experience when trying to speak to our team about your EE TV package.

Did you eventually get to speak to the team to discuss your complaint?

If you haven't yet, you can raise a complaint on our website by filling in the complaints webform, and a member of the team will get back to you as soon as they can.

Michael

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Michael_D
EE Community Support Team

‎13-06-2025 09:08 AM

Hi @Boristherymer 

Welcome to the community.

I'm sorry to hear that you have had this experience when trying to speak to our team about your EE TV package.

Did you eventually get to speak to the team to discuss your complaint?

If you haven't yet, you can raise a complaint on our website by filling in the complaints webform, and a member of the team will get back to you as soon as they can.

Michael