I moved over to ee on 10th December 2024 and have had nothing but problems! I was promised like for like with what I had with sky and so far I have discovered that:
No disney app
No plus 1 channels
If recording 2 programmes you have to be watching one of them
Cannot play a recording while still recording
Won't play some recordings at all
I complained as the HD channels were not included in the price and they credited my account with £20 as an apology and let me know about a special deal which would be cheaper for the full package for the next 3 months. I accepted and just over a week ago my bank refused the payment as it was almost double what was due! I rang up and they said the offer had not been put through and assured me it would be sorted . I have just logged into my banking and they have taken what they originally tried to, almost double what is due!!
I'm honestly now at my wits end with this company and want to cancel my contract but the grace period has expired. I feel I have a good case though considering I have been lied to on many points and now been stolen from!! Any advice please before I go nuclear on them when the phone lines open lol!
