TV channels

Ppmorr
Visitor

‎24-02-2025 06:26 PM

I just set up my new EE TV box and can access all my apps however there are no channels in my guide and I can't get any.

I have reset the box several times and tried connecting via WiFi and ethernet 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎24-02-2025 06:36 PM

Hi @Ppmorr 

Try to retune the channels.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Rach_H
EE Community Support Team

‎25-02-2025 08:28 AM

Hi @Ppmorr,

Welcome to the Community!

If you're not sure how to, you can find out how to retune your EE TV channels HERE.

Rach

Timbo45
Skilled Contributor
Skilled Contributor

‎25-02-2025 10:02 AM

@Ppmorr 

Are you trying to get TV reception via a TV aerial or by IP mode (all channels coming via the internet connection).

Unless you're in an area where TV reception is poor then I'd stick with using the aerial as many channels aren't available in IP mode.

0 Helpful