TV box doesn’t work

Hasanbabelli · ‎15-10-2026

My TV box doesn’t work. I don’t know why it’s wrong with it.

DarrenDev · ‎16-10-2026

I can see you're experiencing IPC6023 when trying to watch channels.

This can have many different causes, and the best way to identify your specific issue is to call the helpdesk - they can take you through a number of diagnostics steps to eliminate all possible causes within the home, before then referring it to a specialist team who can diagnose issues on the network. None of this is possible via the forums.

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Chris_B · ‎16-10-2026

@Hasanbabelli Have you plugged it in ? How long have you had it for ? Has it worked previously with no issues? Are you a EE broadband and EETV subscriber?

To contact EE Customer Services dial 150 From your EE mobile or 07953 966 150 from any other phone.

DarrenDev · ‎16-10-2026

I can see you're experiencing IPC6023 when trying to watch channels.

This can have many different causes, and the best way to identify your specific issue is to call the helpdesk - they can take you through a number of diagnostics steps to eliminate all possible causes within the home, before then referring it to a specialist team who can diagnose issues on the network. None of this is possible via the forums.