TV Box freezing

[Pomvek]

Hi, we upgraded to full fire last week and since then live TV keeps freezing about every 4 mins with a broadband issue message. If I change channels it works again but again freezes after minus. Watching BBC Player etc is fine. Only affects live TV.  Everything was fine prior to the upgrade to FTTP. 

I have rebooted router and reset TV box with no success in resolving problem.

Spoke to EE who are sending a new Box. However, from my research on here, it may be a problem with the router software that needs a patch.

Please can anyone help in resolving this issue.

Thanks

[DarrenDev]

Yours isn't the same issue @Jimb0b -the issue above causes freezes exactly 4 minutes 20 seconds after starting, and is caused by a known bug.

I can see that you're having problems with data loss, causing picture breakup and occasional freezing. It seems to be especially bad in the evenings, despite the wifi signal to your TV Box being extremely good. The only suggestion I can make is that you call and report it as a fault, as I think it's going to need much more detailed analysis of line conditions.  If you have the option to connect your TV Box with an ethernet cable I would suggest doing that for 48 hours first to eliminate local interference as a possible cause.

[Jimb0b]

Thanks for the response. I was going to call them anyway.

[borobob]

Is the problem caused by broadband upgrade work in your region. I am having these problems, but I am aware of broadband interference that causes freezing and loss of control of you remote services.

I think a full reset might help. EE and BT should really explain this to customers who first start to complain about the fault. It seems that the tech people are not communicating with broadband engineers.

I have said the lack of basic customer information is a real problem. I don't think they take enough notice of these issues.

Also please include Talking Pictures Ch82 to your broadband service - another request!