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Signal to TV constantly stutters

Gordymac
Visitor

‎04-01-2026 09:18 PM

Hi there, 

Newbie here and wondering if anyone can help.

I have the full fibre package with EE TV however when we're watching any channel any app it's like the signal is intermittent and the program stutters. I have a new LG TV so tech is surely up to date?

I'm not very tech savvy and not sure where to start but thought I'd ask on here and apologies if this is already a thread.

Many thanks folks.

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎04-01-2026 10:32 PM

What is the name of the EE BB plan you are on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP