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Setting up ee tv on laptop

Di56
Investigator
Investigator

Hi, I have recently signed up to ee and am having problems playing ee tv on my laptop, windows 10, edge browser. I can sign into my account on the laptop and buy films etc but it won't let me play anything through the laptop and therefore is not registering the laptop as one of my devices. I was initially asked to download the web player but this didnt seem to make any difference and so I have just deleted but can't see how to reinstall as it just takes me straight into my account and doesnt ask me to download the web player . Any advice would be appreciated 

12 REPLIES 12

Thanks so much. 

Hi. I have windows 11 on my laptop and am tring to watch Live TV. I am able to sign and it comes up with the munue of programs. But then when I click on a program it comes up with: 'Sorry There is a problem. Please get in touch so we cab fix this for you (A-PL48)'

Alex_H
EE Community Support Team

Hi @Andymcbride,

Welcome to the EE Community

Have you tried clearing the cookies and cache from the web browser for the EETV player and then reloading and seeing if you are able to play? 

 

Alex