31-08-2024 09:50 PM
Hi, I have recently signed up to ee and am having problems playing ee tv on my laptop, windows 10, edge browser. I can sign into my account on the laptop and buy films etc but it won't let me play anything through the laptop and therefore is not registering the laptop as one of my devices. I was initially asked to download the web player but this didnt seem to make any difference and so I have just deleted but can't see how to reinstall as it just takes me straight into my account and doesnt ask me to download the web player . Any advice would be appreciated
Solved! See the answer below or view the solution in context.
31-12-2025 11:16 AM
Thanks so much.
19-09-2026 01:03 PM
Hi. I have windows 11 on my laptop and am tring to watch Live TV. I am able to sign and it comes up with the munue of programs. But then when I click on a program it comes up with: 'Sorry There is a problem. Please get in touch so we cab fix this for you (A-PL48)'
19-09-2026 03:56 PM
Hi @Andymcbride,
Welcome to the EE Community
Have you tried clearing the cookies and cache from the web browser for the EETV player and then reloading and seeing if you are able to play?
Alex