Serios Link - Not Working

[IvanFilchev]

Hi All, i have had BT / EE TV for a few years now and have not had any problems with recording series links until the most recent update on the TV box pro which changed the  whole interface.

I watch F1 and for the last 3-4 yeats I have had every practice / Qualifying  / Race on a " Seties Record " and never had issues. 

Since the most recenr update on the TV Pro Box all my F1 Series Linls have gone, i have tried setting them up again but I no longer get the option to choose " Record Series" it just records that 1 Program. It works for some things like for Teds Notebook but not for the practive qualifying or race. 

I have done  a factory reset to see if that helps but still nothing. 

Its the Austrian GP this weekend and When i hit the record button the "Live Austrian F1 Grand Prix  Qualifying" it simply doesnt ask me the question if I want to recors the program or series , therefore I have to manually record each Qualifying each week it happens.

What can I do to get this sorted as it is quite frustrating!

Manu thanks ! 

 

[DarrenDev]

Thanks @zulu17 - I've passed on your update.

Feel free to email any other issues you find to tv.apps@ee.co.uk and I'll forward directly on to the team responsible - at least for now, whilst we get settled in with this new provider.  We do have our own monitoring in place too for many aspects of the data, but for seriesCrid it's hard to know when a programme definitely should have it.

[IvanFilchev]

Hi There, update on the issue, ive just noticed that although most of the recordinngs now seem to be allowing series link recording the " Live: British F1 Grand Prix: Practice 2" is still not working and only recording that 1 session on Sky Sports F1 HD

Practice 1  & Practive 3 now are both recording fine and so does Qualifying the actual Grand prix on sunday, but Practice 2 still doesnt seem to have a link series.

 

[4dMac]

I only recently got EE TV with NOW (literally 3wks ago) so that I could carry on with F1 following the cancellation of my very expensive Sky package.

I was delighted that I could have F1 and just in time after the summer break and thought I had figured out how to do series link and already sussing that programmes like the F1 show would not work tdye to missing data but a couple of my Practice shows have failed and whilst the series link worked for some of this weekend it hadn't for qualifying or the actual grand Prix this afternoon? I have now set it to record manually but this worries me for if I am on holiday.....can you record from an app on your phone and send to box like you can with sky?

Also, I noted the series link has recorded 29 episodes of F1 things I would not have recorded ......like re-runs of grand Prix shows and F1 explained, etc......has anyone else experienced this and have any idea how to stop this or am I at the mercy of the data in the background that is shared form sky to now and therefore better to just manually record each weekend/day

[Dinozoiks]

If it helps… yes, experiencing the same thing. Having hit record in F1, MoroGP and World SBK, I got the option to Series Record on each. 
All work for the next event, but then are intermittent for everything that follows.

Today, for instance is a good example, it’s the MotoGP from Phillip Island, F1 from Austin and final round of World SBK from Jerez. 

MoroGP just says “failed to record”. 

F1 just doesn’t have any recordings planned. It’s ignored the series record 

World SBK recorded as normal. But last week, didn’t record the Sunday races. 

I have to head to the Discovery+ app each time to try and track down a recording, which is always a truncated / minimal version. 

Used to be with BT, and Virgin before. Never had such an unreliable service as I have with this EE box. Essentially, you’re not alone.