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Samsung TV with free TNT sports for 24 months.

uonyx
Visitor

‎26-10-2025 05:27 PM - last edited on ‎26-10-2025 05:57 PM by EE Community Moderator

 I am writing to raise an issue regarding the Samsung 55-inch TV and 24-month TNT Sports bundle I ordered on 18 March 2025 (Order reference: EE-7******4).
After receiving the TV, I installed the Discovery+ app and successfully accessed TNT Sports without any issues. However, on 26 September 2025, after upgrading my mobile plan from Full Works to Unlimited Essentials (both on EE), I lost access to TNT Sports.
The TV was purchased based on your advertised offer, which clearly included 24 months of TNT Sports access. Shortly, I will attach my receipt as proof of purchase.
I kindly request that EE honours the terms of the original offer and restores my TNT Sports access on the Samsung TV.
I look forward to your prompt response and resolution of this matter.

[Mod edit - order reference number edited]


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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎26-10-2025 05:54 PM

This user discussion forum is not the correct platform for making demands on EE or seeking resolution. You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

 

@uonyx wrote:

Shortly, I will attach my receipt as proof of purchase.

I shouldn't do that on this public site if it contains your personal details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

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DarrenDev
EE Product Expert

‎26-10-2025 06:04 PM

I don't believe the issue is related to your EE mobile upgrade @uonyx - that just happened to be the week that discovery+ migrated to their new system. They unfortunately deactivated many hundreds of accounts by mistake as part of the migration, and it's taking a while to find them all and fix them. 

Can you please email eetvsupport@ee.co.uk and provide the username that you used for discovery+ (do not send the password). Also attach the receipt, as it may help speed the investigation. We'll get your account fixed as quick as we can. 

Sorry for the inconvenience.

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