Remote volume control

[MrBean01uk]

Any ideas why my new remote works apart from the volume controls. My old BT remote works ok, but I want to use my new remote and not both.

FIA

[Rabh56]

When I go to bluetooth remote , only option is done.

[JohnG10001]

I’ve don’t that but even at 100% the sound isn’t very loud. I still have to use the TV remote.