Remote volume control

[MrBean01uk]

Any ideas why my new remote works apart from the volume controls. My old BT remote works ok, but I want to use my new remote and not both.

FIA

[Wh21]

Hi @Midnight_Voice @Thanks for your responses. I’ve changed the remote setting from tv to box and got the box volume bar, and will have to leave it at that. Changing the stereo/surround setting makes no change. I plugged the box into to the tv directly and got the tv volume bar ok, reset remote, plugged soundbar in and got nothing.
Again, thanks for your help I’ll leave it as it is, life’s too short 🙂

[Midnight_Voice]

@Wh21 

You shouldn’t have done that final reset. The idea was to set the remote for the TV, and then move the Box Pro back onto the soundbar, keeping the remote set for the TV 😢

AAMOI, has your Pioneer TV got ARC?

[Jackooo]

Perfect.  Thanks 👍🏼

[cheddarman]

Where do you find."Go to settings on the EE TV Box Pro"

I don't have any "settings" on my remote.

[Midnight_Voice]

@cheddarman 

As here, as far down as getting to Settings and opening it with an OK on the remote:-

https://community.ee.co.uk/t5/TV/Tv-guide-not-working/m-p/1452273/highlight/true#M4960

This is Settings on the Box Pro itself, as displayed on the TV screen; you are quite right there is no Settings button on the remote.

[David-CM]

Agreed, this works. The only thing I had to change, was the Stereo v Surround option in the settings.
Go to "Settings" - then "Picture & Sound" and make sure that "HDMI Sound" is set to Stereo.

I had mine set to Surround, and when I pressed the Vol up/down it came up with a message saying -
Currently in surround sound mode           I'll assume, it will only work if it is set to Stereo !!!!

WHY ?????
 

[Midnight_Voice]

@David-CM 

It has always been the case that when you put a YouView box onto Surround sound, the volume on the box goes to maximum and stays there, and everything else you have observed comes from that.

As to why YouView do that, I don’t know, and they have never said; but I would imagine that they found volume-reduced surround sound compromised in some way.

It’s also true that if you select surround sound, you are implying that the sound will be passed through the TV to some sort of surround system (otherwise what’s the point?) and you will want to be controlling the volume there, via the TV, rather than on the YouView box.

See the note to this effect on Settings/Picture & Sound. Though when this note warns that it will disable volume controls on the remote, it didn’t envisage that this would now only be true for Set Top Box in Settings/Bluetooth Remote/Control Volume and Source, and not for TV, when you have your remote programmed to control the TV.

And so, if you choose surround sound, and you want the YouView remote to control the volume, you need to select that it controls the TV, rather than the Set Top Box, in Settings/Bluetooth Remote/Control Volume and Source.

It’s a pity these settings don’t toggle together; but that’s probably because the Box can’t absolutely rely on the remote being able to control the TV, or whatever else might be controlling the audio volume here.