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Re: How do I cancel Apple TV+ contract?

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tintowellfan
Investigator
Investigator

‎10-02-2025 05:54 PM - edited ‎10-02-2025 05:56 PM

Refreshing this to save creating new post. I have been moved from BT to EE, broadband and TV. Activated the 'free' 3 months Apple TV on BT prior to move to EE. Now have absolutely no way of cancelling it. Next bill shows I will be charged £8.99 for a service I have never used during free trial, and no b.....y way of removing it.

Please no silly replies from EE advising me to access my account. I have tried everything mentioned on here before posting.

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Bbosworth
Visitor

‎19-02-2025 02:14 PM

Not sure if this helps anyone, but I was also having issues cancelling my Apple TV+ Free trial (I was a BT member until I got transferred).

I remember at the time I had to activate the trial using an SMS that sent me the link to Apple as the 6 month trial from the EE App (as mentioned elsewhere) does not work.

I did not really use the Apple TV+ so was going to cancel it. However I could not see any means to do so on the EE App on the website or on my Phone (via subscriptions).

I even rang EE and they said I did not have Apple TV+.

It was only by chance that I have a mobile contract with EE and the Mobile is linked to the EE App. I then selected the Mobile and noticed that in the Add-ons low-and-behold there was the Apple TV+ Free trial!

I Selected this and cancelled it. So basically if you can’t find a way to cancel Apple TV+ link your mobile number to it (EE mobile that is) and see if it’s not in there!