Pro box

[Tottnes]

I've been with eetv for about 6 months my contract ended with sky I was thinking of getting a sky Puck  but as I a good Internet from bt though I'd give eetv a try how wrong was I my channels keep going missing and have to re tune and except bbc Iplayer itvx and neflix I'm having trouble with the rest u .5 .now 

Wounding if it's a ongoing prolem  or should I have stayed with sky

Thanks

[Michael_D]

Hi @Tottnes 

Thanks for coming to the community.

Have you noticed any error codes when the channels do disappear?

Is the TV box connected by WiFi or with an aerial?

Michael

[DarrenDev]

Also, just to confirm - when you say the channels are going missing, do you mean they disappear from the TV Guide?  Or they just fail to work when you try to watch them?

[Tottnes]

Aerial and message saying please return to app this happens roughly at add
breaks
Thanks

[DarrenDev]

Issues with video stopping at ad breaks are being investigated by YouView - this is a known issue issue affecting some users across apps with inserted ads.

Channels going missing and having to retune is an issue we're trying to get more details on though - do the channels disappear from the TV Guide? Are you able to give any examples of a channel that has disappeared from the guide, and an approximate date when you last saw it happen?

[Tottnes]

The problems I've found whilst reading these post and the problem I and over people seem to have is you view boxes are not up to standards are the the smart devices 

Thanks