It's a common and frustrating issue when you're trying to reset your NOW TV password and the email doesn't arrive, especially when your account is linked to an EE subscription. Here's a breakdown of the likely causes and the steps you should take to resolve it:
Common Reasons for Not Receiving the Email
* Incorrect Email Address: The most frequent cause is that the NOW TV account is not linked to the email address you think it is. This is particularly common with NOW TV accounts that are bundled with EE, as the email address used for your NOW TV account may be different from the one you use for other EE services.
* Spam or Junk Folder: The password reset email might have been filtered into your spam or junk folder by your email provider. Be sure to check thoroughly, as some filters can be aggressive.
* Typo in Email Address: When your account was initially set up (either by you or EE), there could have been a typo in the email address. This is a known issue for some customers who have their NOW TV accounts through EE.
Steps to Fix the Problem
* Check Your Spam/Junk Folder: This is the first and easiest step. Look for an email from NOW TV in your spam or junk folder.
* Use the "Account Finder" Tool: If you are unsure which email address is linked to your NOW TV account, NOW TV has an "Account Finder" tool on their website that can help you confirm the correct address.
* Contact EE/NOW TV Support: This is the most effective solution if the first two steps don't work. Since your NOW TV account is linked to your EE account, there may be an issue with how the accounts are associated. You should contact the customer support teams for either EE or NOW TV directly.
* EE Customer Support: Contacting EE's TV team is a good starting point. They can check the email address they have on file for your NOW TV subscription and ensure it's correct.
* NOW TV Customer Support: You can use the "Get in touch" or "Contact Us" options on the NOW TV help pages. Explain that you are an EE customer and are not receiving the password reset email. They have the ability to update the email address on your account for you, but they may need to verify your identity.
Important: If you have to contact support, be prepared to provide details like your account number and the email address you believe should be linked to the account. This will help them resolve the issue more quickly.
Its a common issue be honest
