Not being able to record on minibox or watch recordings

[DrPepper3]

We've just changed from Sky to EE. Upon setting TV up it looks like you can't record from a mini box but only from the main box, and if I'm right, what is more concerning is we can't watch our recordings on any other box other than the main one.  Is this correct? If we had another primary box, could we watch our recordings on that? 

I hope someone will clarify 

[Garethrprice]

@Midnight_Voice 

Do you have date for the second season of Silo MV?

[Midnight_Voice]

@Garethrprice 

Sure, 15th November, dropping simultaneously in the US and the UK, on a weekly schedule.

Geektown is your friend…..

[Garethrprice]

@Midnight_Voice 

Thanks for that, will have to reactivate my sub for a couple of months

Site bookmarked, very useful, again thanks 👍

[Montys]

I've moved from sky to EE due to massive price increase 

Kinda new what I was getting in to when I signed up the savings in cost alone is almost £65 .00 per month  sky was wanting £99.00 for basic TV no sports or cinema 

Yes sky has a lot more content to view than EE TV  but you can only watch one channel at a time

Ps I have the basic package no sports or cinema with EE for for £46.00 per month it will do me

[ChrisT71]

I transferred to EE from BT and it was definitely out of the frying pan and into the fire. With BT I had two TV Box Pros. These were connected to two separate TVs in different rooms. I had no need to record on one box but watch on the other so this was not a problem for me. When I moved to EE the two TV Box Pros were not allowed although this had never been advised to me. I complained to EE and they sent me a foc mini box which they said would avoid the conflict but they didn't mention that this could not record programmes. I have just discovered this shortcoming when I tried to set up the mini box to record some 6 Nations rugby and got the error message "We can't add this to my TV as it isn't available On Demand"! I'm going to see if I can watch the particular programme on Discovery+ which streams some sport programmes otherwise EE will get another letter from me.

I really can't see why EE has a problem when BT had been giving me service on two TV Box Pros for some time.

In any event it's about time EE got into the 21st century. I have noticed that EE has a great solution for handling complaints - they put you into an endless queue and hope you go away!

[Bee0359]

Hi Chris

I had the same problem when I moved from Virgin Media. However, I bought an additional pro box from CeX for £105.00 and it was brand new, so I have a pro box in both rooms - both recordable.

Just go to the CeX website and have a browse and see what they've got. Good luck.

[Matt_124]

I'm sure I've read that you can use a TV Box Pro in place of the Mini as you only need the Multiroom sub that is provided as a result of getting the additional Mini Box, you don't necessarily have to use the device itself.

Not an official solution by any means, EE won't be able to supply a second Box Pro or support you with it, but it is one solution that has worked successfully for some.

If you still have the second TV Box Pro, try using it in place of the Mini after a reset.

[zulu17]

Hi @ChrisT71  If you were supplied with a Box.Pro as a second box by BT then that is likely  to have been an error. The Box Pro is available as a main (firstbox) and the Extra Box addon  would be a Box Mini. Historically with BT ( before the Box Pro  was introduced)  BT customers  may had been supplied  with an Recordable box on an earlier contract which they retained ownership  of. So historically  a BT customer  may have had a  (loaned) Box Pro  and an Extra Box subscription  ( that used their older owned Recordable box).

In practice  if you had the extra box addon with EE/BT  and were supplied  a loan BOX Mini to use,  should  you have your own Recordable  box you could currently  simply unplug the Mini , put your Recordable  box in its place and it would function. 

So in summary theEE policy of supplying  Minis as the extra Box is what BT should have been following. 

[PatrickWild]

Fully sympathise as I believe I know exactly what you mean from personal
experience.

[Ronb123]

I am in the same situation. When I spoke to EE  I told the rep that I had the full Sky package with mini box and my decision get EE was on the basis that the EE package had exactly the same content as Sky. Including mini box  and all relevant applications. I’ve just set it all up and this is the situation I’m in now. Been sold a bit of a pup and may go back to Sky