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New TV Mini Boxes Not Working

Griff16
Visitor

‎06-06-2024 10:52 PM

I have just moved from BT to EE and yesterday I set up the TV mini box while still under BT broadband and Tommy surprise it worked straight away no issues. Today now I have moved to Ee and set up the EE main router and tv main box the mini boxes are not working at all? I am using the mini boxes over WiFi and changed this to the EE WiFi connection with new password etc

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1 REPLY 1
DarrenDev
Ace Contributor
Ace Contributor

‎07-06-2024 09:26 AM

Your TV service can only be active on a single line at a time.  The fact that the TV Box Mini worked on your previous line yesterday suggests that it hadn't moved yet.

What's your service activation date?  On that day, the TV subscription should switch from the old line to the new one.

If it still hasn't moved, feel free to email me at tv.apps@ee.co.uk with your EE account number and I can move it straight away.

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