New EE TV sign up and issues assigning existing NOW TV to EE TV acc.

[ictadviser]

I signed up for EE TV by phone yesterday. I've migrated my existing Netflix account using the link EE provided.

The activate Discovery + link just logs me in to my ee account. So I can't activate that. I need to resolve this.

I have an existing NOW TV account. The email address is the same as for my EE account, but my understanding is EE TV will send a One-Time Passcode to this email address linked to my NOW TV account to verify that I'm the account owner... but I haven't received this. I need to resolve this.

Call times to EE are poor, 20 minutes or longer.

Has anyone a suggestion how I can resolve these issues please?

[Vichu1 · Accepted solution]

Hi @ictadviser ,

Could you drop us an email to eetvsupport@bt.com briefing the issue & the email address to which the NOW subscriptions to be linked to, along with your Billing account for us to be able to assist you further. Thank you.

[ictadviser]

I will. Many thanks.

[ictadviser]

Just a quick word of thanks. ee responded the same day via this community post and persevered over a couple of days with me, getting the two issues resolved. I am pleased and grateful.

[tylermwise]

Hey @Vichu1, can we still use this email? I currently have a NOW subscription, which I got via nowtv.com and wondered if I can use that instead of having to merge everything?

[DarrenDev]

@tylermwise as discussed via email, I'm afraid this option is only available for accounts that are billed through EE. Subscriptions direct from Now TV can only be used in the app, and not for the channels from the TV Guide.