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Netflix - Extra Members

McT1996
Investigator
Investigator

Before I sign up to EE TV with the Netflix subscription can someone tell me if I’ll still be able to have an extra member subscription (currently have one for my mum).  Thaks

1 SOLUTION

Accepted Solutions
DarrenDev
EE Product Expert

Afraid not @McT1996 - Netflix only offer this option for direct subscriptions. They don't support it through the partner billing service we use. 

View solution in original post

7 REPLIES 7
DarrenDev
EE Product Expert

Afraid not @McT1996 - Netflix only offer this option for direct subscriptions. They don't support it through the partner billing service we use. 

Thanks
Sent from iPhone

Is this still the case? I was about to return my new phone contract because of this issue. Then when I checked again a few days later the option to add an extra member has appeared?

 

Now my account is billed through ee plus extra member billed through my personal payment method.?

Seems impossible to get an answer to this when I've called both ee 150 and netflix

DarrenDev
EE Product Expert

Netflix still say no:

https://help.netflix.com/en/node/123277/gb

"Extra members cannot be added to Netflix-included packages or third-party billed accounts."

I'll confirm with a colleague when he comes online though, as I know Netflix has recently updated their billing system.

I subscribe to Netflix through EE TV and can now see the option to add an additional user in my Netflix account settings on a web browser.

Currently showing as £4.99 or £5.99 with no adverts.

I don’t actually need it so not tried to add it to see if it works but the option is visible.

DarrenDev
EE Product Expert

I've just received confirmation - Netflix are rolling out support for Extra Members with partner billing accounts.  You'll be billed separately for the Extra Member portion of your subscription.

As long as you have an eligible subscription*, you'll be able to add extra members with your account.

* as follows:

Standard with adsExtra members not allowed
Standard1 Extra member allowed
Premium2 Extra members allowed

Excellent news - I'm sure more people will opt for this now 😎