My EE TV app on my phone won’t log in as it says there is no active subscription

[DarrenDev · Accepted solution]

Sorry about that @sdb1000 - it looks like a process failed when your account was created.  Please check again now, and it should work OK.

[sdb1000]

Thank you. That’s brilliant, it now works. I spent an hour on the phone this pm trying to resolve the issue after which I was told the problem is my iPhone.

[Gazzaska85]

I have the same problem when I try to log in with my account email it says no subscription found so I cant log in officially with ee tv

[DarrenDev]

An account can only exist on one email address at a time @Gazzaska85 - assuming you're at home at the moment, the account you posted from isn't the one registered for your account.  It's in someone else's name.  Use that email address for the EE TV app and it should work fine.

[Gazzaska85]

Thats weird because all my subscriptions and my main ee id is the same as I logged in here 

And its only me who's using this loggin so its definitely not in someone else's name 

[Gazzaska85]

What do you suggest I do 

[DarrenDev]

I've taken another look at your account.  You haven't claimed it yet - simply log into https://id.ee.co.uk/ with your EE ID, and then use the option shown to "Add a device" (I know - strange wording).  Then add your EE Broadband account, using your account number.  Once added, the EE TV app will start working.