My EE TV app on my phone won’t log in as it says there is no active subscription

[DarrenDev · Accepted solution]

Sorry about that @sdb1000 - it looks like a process failed when your account was created.  Please check again now, and it should work OK.

[sdb1000]

Thank you. That’s brilliant, it now works. I spent an hour on the phone this pm trying to resolve the issue after which I was told the problem is my iPhone.