Mini Box only showing HD channels and IVP6023 Error

[Dickbill13]

 I am unable to watch any Freeview channels on my mini box and can only see HD channels. On my main EE pro box I can not watch TNT sports and am getting an IVP6023 error code. Spoke to an EE guide on Fri and they say it is a problem with the Multicast setup in the Telephone Exchange. They put request in for a BT engineer to visit the Exchange and check the programming. Yesterday a BT engineer phoned me and after telling me “we don’t normally talk with the consumer” he said he had remotely accessed the Exchange,checked the setup and there was nothing wrong with it, the issue lay with my service provider EE as they (BT) only provide the broadband not the TV to EE. 
so I still have the problem, don’t really know what to do now and am paying for a service I haven’t had since the 23rd Dec….

[Midnight_Voice]

@Dickbill13 

IPC6023, I think.

Is it just 408 you can’t get, as that error should mean you can’t get any of the 300-600 channel range?

[Midnight_Voice]

@Dickbill13 

My Box Mini  has 69 TV channels and 133 Subscription ones.

My Box Pro, like yours, has 157 and 133 respectively.

The 17 ties up exactly with the number of non-HD channels in the EPG, up to 233.

69 agrees with the channels up to 233, 37, plus the radio channels 700 to 716 (which, as it happens are another 17), plus 8 TV channels from 800-807, plus 7 more radio channels from 808 to 814.

You have made sure your EPG is set to All Channels, and not to HD & Ultra HD? (In which case, you wouldn’t see the Radio Stations)

I’d be very inclined to Settings/Factory Reset the Box Mini.

[Dickbill13]

I can see them but nothing happens when I select them..

[Dickbill13]

Nearly 2 weeks later and it has still not been sorted. Last spoke to somebody in TMC yesterday and they say that the requests to Openreach to "Toggle" the settings in the Exchange have never been actioned. Strange how BT Engineer had phoned me the other Saturday, they don't have any record of that allegedly. 

so they have put a request through again to a different team, who apparently the requests should have gone to in the first place. I am scheduled to get a call back on Thursday 1.00pm to update me. 

I have said if they cannot fix it by then, I will cancel the service and go elsewhere. Watch this space.

[Ali_A]

Hi @Dickbill13 

Just following up on this, did you hear back from the team about your Exchange settings being updated? 

Ali 
 

[Dickbill13]

Hi @Ali_A 

Yes they phoned at quarter past 1 and told me it was fixed. I was in work so I contacted my wife who was WFH and she checked it out and woohoo!!  it was all working.. So Mini Box working fine all normal Free to air channels working and channel 408 etc TNT Sports  All working on both the mini box and the Main Pro Box!

I also asked for one months charge for TV to be credited as it hadn't worked since 23rd Dec which they did and confirmed via email. 

Was so close to switching to Sky Stream, but saved in the last hour. So I'm a happy bunny once again. 

Thank you to all that contributed  and apologies if I may have been a bit abrupt at any time, but boy was I so frustrated.

[Ali_A]

That's great to hear @Dickbill13 , Glad it's all sorted now. 

Thanks for getting back to us to keep us updated. 

Have a great weekend! 

Ali