Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Live tv not working on switchover

AnnieJuly
Explorer

‎03-06-2026 06:49 AM

I have just switched to EE. All set up fine on everything but live tv not available. Tried all steps nothing works. Apps fine. 

0 Helpful
3 REPLIES 3
DarrenDev
EE Product Expert

‎03-06-2026 07:03 AM

What's the activation date in your order confirmation?

It can take up until midnight on that date for the service to start working.

0 Helpful
AnnieJuly
Explorer
In response to DarrenDev

‎03-06-2026 07:36 AM

It’s today. But every other thing went live without a hitch at about 05:00am so it seems odd that this one little aspect might take until midnight?  

0 Helpful
DarrenDev
EE Product Expert
In response to AnnieJuly

‎03-06-2026 08:31 AM

Did you connect your TV Box before the broadband was activated?  I don't see it registered on the network.

Reboot your internet router first, and then check for software updates on your TV Box (to pick up the latest config).

Also, when you say live TV isn't available - what error do you see?

0 Helpful