We moved home 4 months ago and moved from Sky Tv to BT and then EE. I have both Sky and TNT sports and when I set up our package I was given the impression it had HD. This turned out not to be the case, despite being informed initially that it was part of the package. For several weeks now, due to the poor picture quality of the standard package, I have being trying to have the HD upgrade, to no avail. Initially I was informed that it would be up and running in 24 hours, this didn’t happen. I have spent approximately 40 hours listening to EE’s terrible music, waiting to be connected to a ‘guide’ somewhere in the country. It’s just your luck as to who picks up your call. I have been given various reasons for HD not being connected, the main one being an “Open Order”. EE can’t cope with more than one order on your account at any time. Apparently there was a fantom order on the account which has been removed but has caused a glitch on EE’s system. After all they are only supposedly the main communication company in the country. Having raised an official complaint with them, I have been promised a call back from their Executive Complaints on 14/08/24. If it isn’t resolved I can cancel my contract without penalty.
