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Juddering on streaming channels and live channels through EE TV Box Pro

How4
Established Contributor
Established Contributor

‎08-07-2025 02:54 PM

Hi, I have worsening screen judder through my EE TV Box pro & full works broadband. Despite many calls and an engineer visit I still get juddering. It makes no difference hard wired (Cat 7) or Wi-Fi. When I watch the same films/programmes via Wi-Fi on the Samsung Smart TV there is no issue so thinking it's tV box issue but I am on my third in a month.. When I checked the output using the Box Pro wired connection into the router the speed is 92 Mbps. Laptop via Wi-Fi is 250 Mbps & iPhone 450 Mbps.

I am told by EE techs that this is not uncommon yet they have not fixed it yet. Has anyone fixed this issue please?

64 REPLIES 64
cwarrent
Investigator
Investigator

‎04-06-2026 09:27 AM

Not sure what the Ice Hockey brand is BUT I have an Apple TV (the device looks like a hockey puck) and it performs flawlessly.

Further I've had issues on a Phillips and Panasonic TV.

My guess is that it's an issue with the hardware, the EE TV box and it's not an easy fix either because of the hardware rolled out or the effort to improve the software/firmware.

0 Helpful
DarrenDev
EE Product Expert
In response to cwarrent

‎04-06-2026 10:18 AM

The main issue here is that not everyone sees the problem.  It's hard to fix something that can't be seen by the people who need to fix it.

It's also a lot more important to some people than others.

0 Helpful
garybs29
Prodigious Contributor
Prodigious Contributor
In response to RobMU69

‎04-06-2026 11:41 AM

@RobMU69 wrote:

I hope it's ok to jump in here regarding the judder issues. I get some of my tv from a 'competitor' and some from EE (a mixture I took because of various deals etc). The competitors 'box' (think ice hockey and you'll know who I'm talking about) has also begun to experience quite bad and very noticeable judder on live tv and apps. I'm not trying to say it's related but I am beginning to think there's something going on within the supply chain and maybe not necessarily simply a particular device issue.

I'm pretty sure you're ok to mention Sky by name on here

RobMU69
Established Contributor
Established Contributor
In response to garybs29

‎04-06-2026 03:14 PM

Good to know @garybs29 

I got booted from the BT community back in the day for mentioning Sky 🤣

0 Helpful
How4
Established Contributor
Established Contributor
In response to DarrenDev

‎04-06-2026 04:16 PM

The people that can fix the problem have examples of the judder including film taken by an engineer. It renders some series on apple TV and Netflix  unwatchable at times.

0 Helpful