Intermittent sound while streaming Discoveryplus

[Sam4711]

Hi, can anyone help with a sound issue. Sound is fine until after an advert while streaming on Discoveryplus. Sound then goes off. I can switch to other channels and sound is fine. Then switch back to Discoveryplus and sound is fine until after the next advert. TIA. 

[Nomisreprah]

It's the apps fault not the tv or soundbar or amplifier..Sent from my Galaxy

[lunabells]

They are saying it's not the app. Clearly it is an issue if we are all
having the same issue. If we're paying for it we should be able to have
sound.

[Dave859]

No, it's the box that's, at fault so until BT / EE come up with a fix we
are stuck with it.
Luckily Samsung have there own Discovery App now. So I watch Discovery on
the TV direct without using the box and it works perfectly.

[AndyT306]

It’s 100% the box, I’ve just switched back to my BT Pro box as I didn’t have to return it, it works perfectly 

[Johnnyrocket]

My thoughts exactly 💯, but doesn't look like EE is going to respond or
resolve this issue in the near future.

[Johnnyrocket]

Your definitely 💯 correct but they at EE won't admit it.

[Nomisreprah]

Lol..how is it the boxes fault when I haven't got a bt box on my tv, just the app from playstore on a samsung tv.

[Midnight_Voice]

@Nomisreprah 

You say you have the issue with the app on a Samsung TV.

@Dave859 says it works perfectly on his Samsung TV.

This is a circle that needs squaring,

Which version of the app are you using, each of you, and on what model of Samsung TV?

[Midnight_Voice]

@AndyT306 

So you have an EE Box Pro on which you get the issue, and a BT Box Pro on which you don’t?

In Settings/Device Information, what does each show for Manufacturer, Model, Variant, and Hardware Version?

In Settings/Software Information, what does each show for Component Software, Manufacturer Software, Platform Configuration and ISP Configuration?

Subtle differences here may help EETV pinpoint the issue.

[EricC851]

Identical problem on mine both on BT and EE.  Panasonic TV.  IMO It’s definitely a software issue only on discovery+. Rewind and restart or change channels fixes it.