Hello, i've recently moved to EE TV after twenty plus years with Sky and i'm having a couple of problems that I hope can be fixed.
We have the EE TV Box Pro and a Mini, and both are showing the same problems. Both boxes are in internet mode and are connected by ethernet cable to the provided EE Smart Hub Plus router. We have had no problems with the internet connection, and are receiving the 300Mbps we are paying for.
First Problem - We are getting intermittent pixelating of the picture and a drop out of sound that lasts for just a second or two and then goes back to normal. Sometimes this doesn't happen for a while, then it will happen every ten minutes or so.
I haven't personally used the TV service as much as others in the house as I mainly use it for the football and other sports, but yesterday I watched the Charity Shield on ITV and some of the Olympics on the BBC and it was happening on both channels. I then watched a League One football match on Sky Sports and MMA on TNT Sports through the box and didn't notice it on either. Small sample size but I thought i'd mention it.
The Second Problem - This may be linked to the first problem and is harder to explain. As a gamer, it sort of seems like when you get a momentary drop of frame rate, but it's a bit different to that, and is at it's most obvious when watching the football. For example, I didn't notice it much yesterday during the 90 minutes, but during every penalty in the penalty shoot out it was very apparent, i'll try to explain it better. In the player's run up it sort of seems to slow down on/around him where your eyes are focused but you still see the full penalty. Like I said, hard to explain.
Both these problems are happening on both boxes and they are both there in the same place when I rewind the box.
I tried to have a look around to see if I could solve these problems without having to make a thread, but most people who are having similar problems were using aerial mode and/or a wifi connection, which we are using neither.
I also haven't contacted EE yet, as having a look around some threads on here there seems to be some knowledgeable people who may know what the problem could be, @DarrenDev was a name in particular that kept cropping up, and he seems to have inside knowledge and know what he's talking about 😀.
Thanks.
