ITV HD regional channel not working.

[Mdix]

Hi all, 

Just changed over from BT to EE and our new TV boxes are all setup.

Our EE Mini TV box is working just fine with all the HD channels showing the right regions.

Our EE tv box pro is showing the SD channels all right but the ITV HD channel is showing granada news rather than ITV Tyne Tees news.

I've tried rescanning the channels multiple times with both the aerial in and out and connected and disconnected from the Internet, still always showing the wrong region on ITV HD. 

Any advice is appreciated! 

[Kingy63]

I can get ITV Anglia in HD on FreeSat, but not on Freeview. But not worth switching sources when easier to go to SD. Shame really. 

[WATCHMANAGER]

Sorry to hijack this, but this is my experience:

My tv signal is aerial fed from Emley Moor through my bt box to the tv. when I am actually watching Good Morning Britains regional news, it's Calendar live, which is the region I want to watch, so why when recording on the b.t box does it record a different region, such as Granada?

[DarrenDev]

That's not possible @WATCHMANAGER - the TV Box can only record the signal it's receiving.  It doesn't have other channel variations to even record from.

I don't know whether you're watching catch up in the ITV Player?  Or the news changes regions at different times of day?  Or something else?  It's not possible for a TV Box to have a recording for a channel that it's not receiving via the aerial.

[WATCHMANAGER]

I can confirm that my tv is not connected to the internet. I usually watch the 'recording' of  Good Morning Britain where the regional news shows Granada. ( Not my region), but at 6.30 this morning  I was actually awake and watched it live and saw that it was showing Calendar, which is the region I want. HOWEVER, I checked the recording for the time I was watching, 6.30am, and can confirm it had recorded Granada, even though I watched Calendar (Yorkshire region)  live.

I see your  answers to others with similar problems seem to acknowledge there is a problems.

[DarrenDev]

I can only see a TV Box Pro connected to your account, with serial number ending 4102. Is that what you're using?

I can only reemphasise that it's just not possible for the TV Box to record a channel that it isn't receiving.  If you're saying that you watched it live and it was the right programme, but that the 'recording' was of a different news channel, then it's not a recording.  Maybe you're watching it on catch up in the ITV player?

There have been many different discussions about TV regions, covering different scenarios. None of them apply to the scenario you're describing.

[WATCHMANAGER]

Ignore me. You're right about my BT box, which is in the lounge. Like a numpty, I was actually refering to the  box I'm watching  which is an old Talktalk box in the bedroom. That may be the difference then. Watching on catchup is not an option as its not connected to the internet. Sorry for wasting your time.