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IPC6023

Roger1964
Investigator
Investigator

‎08-10-2024 03:36 PM

So I moved to EE in May’24 from Sky, had no issues until agreeing to move to full fibre broadband which was on 17th Sept’24. Everything was working fine until then but after having full fibre broadband fitted I’ve been unable to access live TV. I can watch TV live on Apos like IPlayer etc but still no live TV. TMC indicate it’s a problem at the exchange but 3 weeks on it’s still not fixed, the error code I get is IPC6023, not a happy customer 

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5 REPLIES 5
Mustrum
EE Community Star
EE Community Star

‎08-10-2024 06:03 PM

@Roger1964   iyou are not the first to report this issue, have a look at this thread and follow the advice https://community.ee.co.uk/t5/TV/Error-code-IPC6023/td-p/1382919 

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CustardCreams
Established Contributor
Established Contributor

‎02-12-2024 02:40 PM

Did your IPC6023 error problem ever get resolved Roger to your satisfaction?

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Roger1964
Investigator
Investigator
In response to CustardCreams

‎02-12-2024 04:06 PM

Hi Custard Creams

the ipc6023 was resolved eventually , took about a month, numerous phone calls, too many to mention, lots of frustration. Paying for a service we were not getting. As I was without non streamed channels for exactly a month they gave me a month free credit for my tv channels, nothing for the inconvenience and constantly rebooting everything when I had calls from the re tech team. All very polite and apologetic. Turned out to be a hardware problem at the exchange I was told 🤷‍♂️

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CustardCreams
Established Contributor
Established Contributor
In response to Roger1964

‎02-12-2024 04:13 PM

Thanks Roger, at least you had it sorted. What I find strange to understand in all of this is that I first experienced the problem on 5.11.2024 and it still remains unresolved. Whatever the solution was to yours and those before should prevent further ongoing issues for the rest?

Maybe not, I'm glad you had it sorted eventually, one month free isn't enough by way of redress for the inconvenience, hassle and 2 days annual leave wasted on engineer visits who couldn't resolve it. 

Let's hope it doesn't reoccur...😬 

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Roger1964
Investigator
Investigator
In response to CustardCreams

‎02-12-2024 04:23 PM

I hope it doesn’t go on too long for you , as you say the redress for the inconvenience was far from adequate 😡. We took time off work to be at home when EE tried to resolve things remotely. Not sure if I totally believe it was a problem at the exchange or not but seems to be working ok now, fingers crossed for you 👍