Gb news app stopped today

[Wantmebed]

I was watching gb news on the app this morning but this evening all i get is a blank screen?

[DarrenDev]

So far, neither YouView nor GB News have been able to reproduce this issue.

Can someone please clarify - does the app not load at all?  i.e. a blank screen when trying to start the app?  Or does it go blank when trying to play video?

[Chintzo]

Hi.

On the main menu click on the gb news icon. The screen goes blank. No image, no sound, no gb news menu.

Performing a factory reset through the settings menu without deleting recordings worked for me on my pro box. I haven't tried this on my mini box.

This does mean all of your settings and login details of all of your apps have also been reset.

[JJ6112]

Me as well

[DarrenDev]

Did anyone here NOT factory reset their box?  The fault wasn't found, but it appears to have cleared itself last night - they're still trying to work out why. It'd be great if someone else is able to confirm our results?

[Chintzo]

Sorry pal. Reset my mini box last night at around 7. When it rebooted a message came up showing a software update.

[Wantmebed]

Hi ssorry 4 late reply have been ill. I did online chat with  EE they did a reset from their end. You prob have it fixed now but if happens again go onto ee chat x

[Wantmebed]

Hi all sorry been ill.  

  I went on EE  online chat told them my problem and they did a reset  on their end so i would not loose all my recordings. Hope that helps for anything in the future. Tracy x