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Failure to record

Topbanana6
Investigator
Investigator

Still having a torrid time trying to record NBA Basketball on SKY. The latest challenge from last night is a complete failure to record anything with error message

Why would this be?

and no there is plenty of record space available 

1 REPLY 1
DarrenDev
EE Product Expert

@Topbanana6 unfortunately the programme details changed on Thursday afternoon, causing the programme recording ID to change.  Any recording requests specifically for that programme scheduled prior to that time were cancelled, as the TV Box believed it to be a different programme. If you'd scheduled it as a series, it would have recorded OK.

I've raised a complaint about this already, as the recording ID should not have been changed.

Sorry for the inconvenience.