I am very close to a breakdown since having EE as my supplier for Broadband, phone and TV package since August 2024. After having BT for many years I was told my contract would have to be with EE and thought nothing of it. After many problems and spending hours on the phone, it led me finally in tears today! I cannot fault customer services who have tried everything to help. My tv boxes kept dropping out even with Ethernet cables attached and had no telephone for 3 months before I realised. That was fixed with a digital phone adapter. Both TV boxes had factory reset and worked for a little while but still intermittently dropped out (usually just as a goal was about to be scored on sport tv) . Still having to turn off tv boxes regularly to get connected again.
Recently been told by Newcastle TV experts that my WiFi is non existent and that WiFi booster would help. Yes it did on main tv but then on this occasion discovered that Ethernet cables are not connecting and been working on WiFi only, so could be hub router ports. New router ordered as well as another WiFi plus and Engineer booked.
Engineer arrived today and connected everything again on new router. Working fine apart from phone, which wouldn’t pair, Engineer in a rush so said it will work soon. It didn’t! On phone again and now a new phone ordered for me. Later broadband dropped and lost all connection with tv boxes again. Once again on phone and connected to TV experts. After an hour of putting in wifi passes etc to pair with Wi-Fi got connected. Discovered Ethernet cables are not supplying data to hub. Guru feels that they are too far away from the hub and these new routers are better on WiFi anyway! So now operating everything on WiFi.
Totally at a loss and wondering if it will continue working as it is? There has been talk if it can’t get sorted my contract can be terminated for free and go with a new supplier. Would that be an option or would same thing happen again?
Any positive suggestions greatly appreciated please!
