Error code PL102

[TJB_7111]

Since yesterday evening I have been unable to access channels through my EE TV app - error code PL102 appears. I have phoned up and been told this is a general problem that will be fixed at some point. Anyone else having the same issue? Any news on when this is likely to be resolved?

[DarrenDev]

It's definitely not a known issue @TJB_7111 - logs suggest that it's only affecting you.  I've got someone on the case right now.  Sorry for the inconvenience.

[DarrenDev]

Your device is trying to request channels for a time 5 hours in the future.  Our current assumption is that it's related to the time or time zone settings on your box, but we're unsure what combination of settings could cause this.  We're still working on it though.

Is there anything you can think of that has changed?  Could you check the time and timezone settings on your box?

[TJB_7111]

Thanks. The time settings on my EE TV guide are incorrect - they have been
since I got it a few weeks ago (but things were working fine until
yesterday). I’ve selected the correct timeline but this still seems to be
the case. Any way if changing this?

[DarrenDev]

We've confirmed that the issue is the time zone configured on your device.  We're fixing it now, to work better with alternative time zone configurations.

You need to go into the device settings (from the Settings app on the home screen), select General, then scroll down to the bottom - Time zone should be set to UTC (or enable automatic).

Once changed, you then need to either reboot the device, or force quit the EE TV app by pressing the TV button twice, then scroll left/right to select EE TV, then press up twice.  When you next launch the app, all should work correctly.

[TJB_7111]

Thanks … problem now resolved!! 😊