Error code AF126 on live tv

[Leanne_T]

Hi @Mark2208 

Thanks for coming here. 

Do you have EE TV and broadband? 

Do you always get this error message when watching live TV? 

Leanne 🙂

[DarrenDev]

Sorry for that @Mark2208 - I'm investigating a small spike with this error this evening, but if you restart the app it should work OK.  Please give it a go and let us know how you get on.

[Mark2208]

Nice one for that I deleted the app and reinstalled it again working fine now pal

[Mark2208]

I do have EE TV and broadband I’ve got it working now got help from DarrenDev 

[DarrenDev]

We've identified a scenario where the app was paired with a TV Box, but that box is then reset (which breaks the pairing).  YouView have been tidying up data from old pairings, causing an error that the app doesn't handle.

We're working on a fix now, which will be released ASAP.  In the meantime, anyone else seeing this issue just needs to unpair from their TV Box in My TV -> Settings.  You can then pair again if you like.